Returns & Refunds

We take great care in curating and packaging every order. Because of the nature of our products, we do not accept returns. We offer store credit for eligible orders instead. This page summarizes our policy. The complete version is available in our Refund Policy, accessible to all visitors without login.

At a Glance

Store Credit Within 14 Days

Store credit requests must be submitted within 14 days of the delivery date. Items must be unused, unaltered, and in their original packaging, and proof of purchase is required.

All Sales Final

All products are final sale. Items that have been opened, used, or removed from original packaging, items damaged through customer handling, and digital products are not eligible for store credit.

Order Cancellations

Orders may be cancelled within 24 hours of being placed by contacting us with your order number. Approved cancellations before shipment receive a full refund to the original payment method within 5 to 7 business days. Once an order has shipped it cannot be cancelled.

How It Works

Step 1. Contact Our Team
Email customercare@meditativemood.com within 14 days of delivery with your order number and a brief description of the issue.

Step 2. We Review and Respond
Our team will review your request and respond within 2 to 3 business days.

Step 3. Receive Your Store Credit
Approved requests receive store credit for the purchase amount. Store credit has no cash value and expires 12 months from the date of issue.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us immediately with a photo of the item and your order number. We will make it right.

Need Help?

Meditative Mood
5845 Doverwood Drive #105
Culver City, CA 90230